Privacy Policy

This policy explains how personal data of Pellixa platform users is collected, used, and protected.

Article (1): Introduction and Scope

  • This policy regulates the collection, use, and protection of data within the Pellixa platform.
  • It applies to all users, whether individuals or companies.
  • Using the platform constitutes explicit acceptance of this policy.
  • This policy is an integral part of the Terms of Service.
  • If you do not agree, you must immediately stop using the platform.

Article (2): Data We Collect

  • Personal data: name, email address, phone number.
  • Account data: username and password (encrypted).
  • Billing and subscription data (without storing card details).
  • Usage data within the platform.
  • Technical data such as IP address, device type, and browser.

Article (3): How We Use Data

  • Managing and operating user accounts.
  • Processing subscriptions and payments.
  • Improving performance and user experience.
  • Technical communication and important notifications.
  • Complying with legal obligations.

Article (4): Customer Data of Our Clients (Third-Party Data)

  • Clients may enter data related to their own customers into the system.
  • This data remains the full property of the client.
  • Pellixa does not use this data for marketing purposes.
  • The same security and protection standards apply.
  • The client is responsible for obtaining consent from their customers.

Article (5): Sharing Data with Third Parties

  • Data may be shared only with trusted service providers.
  • Sharing is limited to the minimum necessary to provide the service.
  • All third parties are bound by confidentiality obligations.
  • Data is not sold or rented.
  • Legal disclosure may occur upon official request.

Article (6): Data Storage and Security

  • Data is stored on secure servers in Egypt or through global providers.
  • Modern encryption technologies and security standards are used.
  • Access is restricted to authorized employees only.
  • Regular security audits are conducted.
  • Absolute 100% security cannot be guaranteed.

Article (7): User Rights

  • The right to access data.
  • The right to modify or update data.
  • The right to delete the account.
  • The right to object to certain processing activities.
  • The right to withdraw consent with potential impact on service.

Article (8): Cookies

  • Used to improve performance and user experience.
  • They do not contain sensitive personal data.
  • They can be disabled from browser settings.
  • Disabling them may affect certain features.

Article (9): Children’s Protection

  • The platform is not intended for individuals under 18 years old.
  • We do not knowingly collect children’s data.
  • Any violating account will be deleted immediately.
  • We reserve the right to request proof of age.

Article (10): Data Retention

  • Data is retained as long as the account is active.
  • Some data may be retained for legal purposes.
  • Data is deleted within 30 days of cancellation.
  • Backup copies are gradually removed.

Article (11): Amendments and Communication

  • Pellixa reserves the right to modify this policy at any time.
  • Users will be notified of material changes.
  • Continued use constitutes acceptance.
  • This document is the official reference for data protection.

Article (12): Contact Us

  • You may contact Pellixa regarding any privacy or data-related inquiries via the platform’s official email.
  • All requests are handled with full confidentiality and seriousness.
  • We strive to respond within a reasonable timeframe.
  • Any data protection complaints are investigated immediately.
  • This policy is the official and approved reference for privacy matters within Pellixa.
Last updated: December 26, 2025