Terms & Conditions

Article 0: Definitions

For the purposes of this Agreement, the following terms shall have the meanings set forth beside each:

• Platform: Refers to the Pellixa electronic system and its services.
• Service: Means all features and tools provided by Pellixa.
• User: Any natural or legal person who uses the Platform.
• Subscription: The paid or trial plan to which the User subscribes.
• Data: All information entered by the User or collected during use.

Article 1: Legal Acceptance

• By using the Platform, the User acknowledges full and unconditional acceptance of these Terms.
• These Terms constitute a legally binding agreement without the need for a physical signature.
• If you do not agree, you must immediately cease using the Service.
• Continued use after any modification constitutes explicit acceptance of said modifications.
• These Terms represent the entire agreement between the User and Pellixa.

Article 2: Service Description & Scope

• Pellixa is a SaaS platform for business management (restaurants, cafes, retail stores, etc.).
• Services include order management, inventory, customers, reporting, and invoicing.
• Pellixa may add, modify, or remove features without prior notice.
• Pellixa does not guarantee the availability of all features in all countries.
• The Service is intended for administrative and operational purposes only.

Article 3: Registration & Eligibility

• The User must be at least 18 years of age.
• Accurate and up-to-date information must be provided upon registration.
• The User is solely responsible for any activity conducted through their account.
• Sharing login credentials with any third party is strictly prohibited.
• Pellixa reserves the right to refuse or cancel any registration without providing reasons.

Article 4: Subscriptions & Free Trial

• Pellixa offers a 14-day free trial.
• Upon trial expiration, the paid subscription is activated automatically.
• Subscriptions are monthly or annual, based on the chosen plan.
• Prices are subject to change with prior notice.
• The User is responsible for any applicable taxes or legal fees.

Article 5: Payment, Cancellation & Refunds

• Payment is processed via approved electronic methods.
• Cancellation is possible at any time before the renewal date.
• No refunds are issued after a paid subscription period has commenced.
• Any refund, if applicable, is solely at Pellixa's discretion.
• Non-payment authorizes Pellixa to suspend the account immediately.

Article 6: User Responsibilities

• To use the Platform solely for legal purposes.
• To comply with all applicable local and international laws.
• Not to misuse the Service or its infrastructure.
• To maintain personal backup copies of their Data.
• To indemnify Pellixa for any damages resulting from misuse.

Article 7: Prohibited Use

The User is prohibited from:

• Any illegal or fraudulent activity.
• Attempting to hack or disrupt the system.
• Using the Platform to distribute spam or harmful content.
• Infringing upon intellectual property rights.
• Reselling the Service without written authorization.

Article 8: Suspension & Termination (IMPORTANT)

• Pellixa reserves the right to suspend an account immediately without notice.
• Suspension may occur in cases of suspected violation or breach.
• Pellixa may terminate an account permanently without compensation.
• Pellixa is not obligated to retain User Data after termination.
• This clause remains valid after the subscription ends.

Article 9: Data & Backups

• The User is the sole owner of their Data.
• Pellixa is not responsible for any data loss.
• The User is responsible for performing periodic backups.
• Pellixa does not guarantee data recovery after account cancellation.
• Data may be permanently deleted after 30 days.

Article 10: Intellectual Property

• All code and design rights are owned by Pellixa.
• No ownership rights are granted to the User.
• Copying or redistribution is prohibited.
• Trademarks are the exclusive property of Pellixa.
• Any infringement will subject the violator to legal liability.

Article 11: Warranties

• The Service is provided "As-Is."
• There is no warranty of uninterrupted or error-free service.
• Pellixa does not guarantee specific commercial results.
• Temporary interruptions may occur without notice.
• The User assumes all risks associated with using the Service.

Article 12: Limitation of Liability

• Maximum liability shall not exceed the fees paid for the last 6 months of subscription.
• No liability for indirect, incidental, or consequential damages.
• No liability for lost profits or data.
• No liability for the actions of third parties.
• Any claim must be filed within 12 months of the incident.

Article 13: Force Majeure

• Pellixa is not liable for events beyond its reasonable control.
• Including but not limited to: natural disasters, wars, internet outages, server failures.
• Pellixa's obligations are suspended for the duration of the event.
• No right to claim compensation exists.
• Performance resumes once the cause ceases.

Article 14: Governing Law & Jurisdiction

• This Agreement is governed by the laws of the Arab Republic of Egypt.
• Egyptian courts shall have exclusive jurisdiction.
• In case of conflict of laws, Egyptian law shall prevail.
• Amicable settlement should be attempted before litigation.
• If any provision is invalid, the remaining provisions stay in effect.

Article 15: Official Language

• The Terms are issued in Arabic and English.
• The Arabic version is the legally binding reference.
• Any translation is for convenience only.
• No interpretation contradicting the Arabic text shall be considered.
• The User is responsible for understanding the terms.